Shipping & Returns Policy

When will my order be shipped?

If your item is in stock, we aim to dispatch your order within 48 hours of receipt of order.

What type of shipping is available?
Orders are typically dispatched from Signature Promotions Limited via NZ Couriers for local orders and DHL for international orders.

Guarantee, Returns and Cancellation
Our Quality Control team inspects every order to ensure that the products you receive meet our high quality standards. However, if you do receive an order which is faulty, please don't hesitate to call us within 30 days on +64 4 5860028 to arrange a replacement or refund. See Refunds below for more information.

Orders may be cancelled or changed by calling us if the order has not already been dispatched. If the order has already been dispatched, freight charges will still be payable but product charges or Xero Loyalty Program credits (as applicable) will be refunded (if the order is cancelled) as long as products are returned in original condition and packaging within 30 days. See below for more information.

If you cancel or return a faulty product to Xero in accordance with this policy:

you will only be entitled to a refund of the Xero Loyalty Program credits (“Credits”) you spent to redeem the product if the Xero store reward voucher is still valid at the time of cancellation or return. The refunded credits will be available for their original validity period; and

you will be refunded the component of the product purchase price that was paid by you in cash (if applicable).

ALL RETURNS MUST INCLUDE YOUR ORDER CONFIRMATION NUMBER. FOR PURCHASES USING XERO LOYALTY PROGRAM CREDITS, REFUNDS WILL ONLY INCLUDE A REIMBURSEMENT OF THOSE CREDITS TO YOUR XERO STORE ACCOUNT. FOR CASH PURCHASES REFUNDS WILL BE PROCESSED AGAINST THE ORIGINAL CREDIT CARD THAT THE GOODS WERE PURCHASED WITH. GOODS RETURNED FOR EXCHANGE OR REFUND MUST BE RECEIVED IN ORIGINAL CONDITION, UNSOILED, AND UNWORN.

Freight is charged on individual orders so care is required when making purchases as freight will not be refunded for goods returned, changed, or re-ordered.

To return products to Signature Promotions Limited
Please courier or affix postage to your package and send it to;

Signature Promotions Limited
11 Armidale Street, Petone 5012
Attn: XERO Stock Returns

Refunds
TO RECEIVE A REFUND, YOU MUST RETURN THE GOODS AND ADVISE US OF YOUR ORDER CONFIRMATION NUMBER SO WE CAN PROCESS YOUR REFUND AND CREDIT YOUR CREDIT CARD. THE CREDIT WILL BE PROCESSED AGAINST THE ORIGINAL CREDIT CARD THAT THE GOODS WERE PURCHASED WITH. GOODS RETURNED FOR EXCHANGE OR REFUND MUST BE RECEIVED IN ORIGINAL CONDITION, UNSOILED, AND UNWORN.

Disclaimer

This website provides general information only. We reserve the right to change, delete or move any of the material on the website at any time without notice. Signature Promotions Limited and Xero Limited and any of its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE ABOVE TERMS AND CONDITIONS.